Frequently Asked Questions

PulsePoint provides fully managed offshore talent — including recruitment, employment, HR, payroll, office setup, and ongoing support. This is a managed service, not recruitment or labour hire.

Your monthly fee includes full salary and benefits, HR and legal compliance, payroll, office and IT infrastructure, and Australian-based account management.

All offshore team members are employed and managed by PulsePoint. You direct their day-to-day work, while we handle employment, compliance, and administration.

We tailor the role to your business, recruit and shortlist the top candidates, and manage contracts, IT setup, and onboarding so they’re ready from day one.

Our team members are based in the Philippines and employed through PulsePoint’s wholly owned offshore subsidiary.

Working hours are agreed upfront to align with your Australian workflow and time zone. Any overtime must be approved in advance.

You can choose a Philippine, Australian, or hybrid holiday calendar. Monthly fees remain fixed during public holidays and standard annual or sick leave.

PulsePoint provides the office, workstation, internet, and IT support. You provide access to your own software and internal systems.

All work created for your business belongs to you, and we comply with Australian privacy standards for secure cross-border data handling.